Poly Casino Privacy Policy

Poly Casino is operated by Truessence Inc., and we act as the data controller for the personal information described on this page. That means we decide why your data is collected and how it is handled. We take that responsibility seriously.

This policy explains what we gather, why we need it, and what choices you have. Questions? Reach out through our contact page and a member of our team will respond. This page works alongside our Terms and Conditions, so please read both.

We do not sell your personal data. Full stop. We do share limited information with carefully chosen partners who help us operate.

Each partner receives only what their task requires, and each is bound to protect it.

We retain your information for as long as your account stays active, and afterward only as long as the law and our regulatory duties require. Financial and verification records often carry statutory retention periods, so those may outlast a closed account. When a lawful reason to keep something no longer exists, we delete or anonymize it. Retention is a duty, not a habit.

You hold real rights over your data, and we make them easy to use. You can request access to what we hold. You can ask us to correct anything inaccurate. You can request erasure, portability of your data to another service, or object to certain processing entirely.

Want to exercise any of these? Contact us through our support channels and we will verify your identity before acting on the request. We respond within the timeframes the law sets. If you believe we have mishandled your data, you may also complain to the relevant data-protection authority in the jurisdiction where we are licensed.

Cookies get their own detailed treatment — see our dedicated cookies information for the categories we use and how to control them. Worried about your play rather than your data? The National Problem Gambling Helpline is available 24/7 at 1-800-522-4700 or via ncpgambling.org.

We only ask for what we genuinely need to run a licensed, age-restricted gaming service for players 21 and over. The data falls into a few clear buckets.

• Account details — your name, date of birth, email address and login credentials. We use these to open and secure your account.
• Identity and verification data — documents that confirm who you are and that you meet the minimum age. This supports our legal anti-fraud and know-your-customer duties.
• Transaction data — records of purchases, deposits from $2 upward, and coin activity across Betsoft, Evolution, NetEnt and our other providers. This lets us process payments and detect suspicious behavior.
• Technical and usage data — device type, IP address, browser and how you move through the site. We rely on this to keep the platform stable and safe.

Why does any of this matter? Because a gaming account without verification is a gaming account open to abuse.

We never process data without a lawful reason. Each purpose maps to a specific basis.

Performance of our contract with you covers account creation, gameplay and payment processing. Legal obligation covers identity checks, age verification and record-keeping. Our legitimate interests cover fraud prevention, service security and improving how the platform performs. Where the law requires it, and only then, we ask for your consent — for certain marketing messages, for example — and you may withdraw that consent whenever you like.