How old do I need to be to play?

You must be at least 21 years old. We verify age at sign-up and close any account found to belong to a minor.

Can I change my deposit limit after setting it?

Yes. You can lower a limit at any time and it applies right away. Requests to raise a limit take effect after a short delay, giving you time to reconsider.

What happens when I self-exclude?

During self-exclusion you cannot log in or play for the term you chose. We also stop sending you promotional messages until the period ends.

Will using these tools cost me anything?

No. Every player-protection tool, from reality checks to self-exclusion, is free to use and built into your account.

How do I contact someone if I'm worried about my play?

Call or text the National Problem Gambling Helpline at 1-800-522-4700 anytime, or reach our team through the contact page for account help.

Playing Responsibly at Poly Casino

Updated 2026-09-15

Our Commitment to Safe Play

Games should feel like fun. At Poly Casino, operated by Truessence Inc., we treat player protection as part of how we run every day, not an afterthought.

You must be 21 or older to open an account or play. We verify age during registration, and accounts belonging to anyone underage are closed. Play with money you can spare, set your own boundaries, and step away whenever the fun stops. If gambling ever feels less like a pastime and more like a pressure, the tools and help below are here for you.

Spotting the Warning Signs

Trouble rarely announces itself. It creeps in through habits. Watch for these patterns in yourself or someone close to you.

Chasing losses with bigger, faster bets.
Spending more time or money than you planned.
Borrowing money or selling things to keep playing.
Hiding how much you play from family or friends.
Feeling anxious, irritable or low when you can't play.
Neglecting work, sleep or relationships because of gambling.

Recognize a few of these? That's a signal worth taking seriously.

A Quick Self-Check

Answer honestly. There are no right answers, only useful ones.

Have you tried to cut back and struggled?
Do you gamble to escape stress or bad moods?
Have you lied about your gambling?
Has play caused money problems at home?
Do you keep going to win back what you lost?

Even one "yes" is a reason to slow down. Two or more? Please consider using a cooling-off period or reaching out for support today.

Where to Get Help

You don't have to sort this out alone. Free, confidential help is available across the US around the clock.

National Problem Gambling Helpline: call or text 1-800-522-4700
National Council on Problem Gambling: www.ncpgambling.org

These services offer support, referrals and treatment options in your area. Save the number now, before you might need it.

For details on how we handle your account data, see our Privacy Policy, and review the rules of play in our Terms.

Tools You Control

We build limits directly into your account so you can set the pace. Use them early, adjust them as you like, and lean on them when you need a break.

Tool	What it does
Deposit limits	Cap how much you can add daily, weekly or monthly. Our minimum deposit stays at $2, so small, deliberate play is always possible.
Loss limits	Set a ceiling on net losses over a chosen period.
Session limits	Decide how long a single session can run before you're logged out.
Reality checks	Get on-screen reminders of time and spend while you play.
Cooling-off	Pause your account for a short, fixed stretch to reset.
Self-exclusion	Lock yourself out for a longer term when you need real distance.

Want a limit tightened right now? Reach out through our support page and we'll act quickly.

Frequently Asked Questions

How old do I need to be to play?: You must be at least 21 years old. We verify age at sign-up and close any account found to belong to a minor.
Can I change my deposit limit after setting it?: Yes. You can lower a limit at any time and it applies right away. Requests to raise a limit take effect after a short delay, giving you time to reconsider.
What happens when I self-exclude?: During self-exclusion you cannot log in or play for the term you chose. We also stop sending you promotional messages until the period ends.
Will using these tools cost me anything?: No. Every player-protection tool, from reality checks to self-exclusion, is free to use and built into your account.
How do I contact someone if I'm worried about my play?: Call or text the National Problem Gambling Helpline at 1-800-522-4700 anytime, or reach our team through the contact page for account help.