Poly Casino Terms & Conditions

Welcome. Poly Casino is operated by Truessence Inc., and these Terms & Conditions form a binding agreement between you and us. By registering an account, logging in, or playing, you accept everything written here.

We launched in 2025 as a social gaming platform using Gold Coins and Sweeps Coins. Read these terms carefully. If any part does not sit right with you, please do not use the platform. Our Privacy Policy and Responsible Gambling pages are part of this agreement too, and you should read them alongside these rules.

One person, one account. That principle keeps our promotions fair and our platform honest.

When you sign up you must give accurate, current details and keep them updated. You are responsible for guarding your login credentials, and any activity under your account is treated as yours. Do not share your account, sell it, or let anyone else play on it. Should we detect duplicate accounts, accounts opened for another person, or details that cannot be verified, we may suspend, merge, or terminate them. We may also decline any registration without stating a reason.

New players receive free Gold Coins and Sweeps Coins on first login, with no deposit or purchase necessary. We also run a daily login bonus that credits bonus coins instantly, and a coinback bonus.

Each promotion may carry its own conditions, and where a specific rule conflicts with these general terms, the promotion-specific rule applies to that offer. Bonus coins and promotional balances are provided for play on our platform and are not cash. We may amend, pause, or withdraw any promotion, and we may void bonuses obtained through abuse, such as coordinated multi-accounting, exploitation of a technical error, or bonus-only play patterns. Fair use is expected.

You may close your account at any time by contacting us through our support channels. We may close or suspend an account for breach of these terms, suspected fraud, or on regulatory grounds. Accounts showing no activity for an extended period may be treated as dormant, and we may apply administrative handling in line with applicable law.

Have a complaint? Reach us first and describe the issue clearly, and we will investigate and respond in good faith. This agreement is governed by the laws applicable to Truessence Inc. and the platform's operation. We may update these terms; the current version always lives here, and material changes take effect once posted. If gambling stops being fun, help is available around the clock through the National Problem Gambling Helpline at 1-800-522-4700 or ncpgambling.org.

Our platform operates in USD. The minimum deposit or purchase is $2. We accept Visa, MasterCard, bank transfer, Apple Pay, Google Pay, Cash Pay, and online banking, though available methods may vary.

Before we process a redemption of prizes, we run Know Your Customer (KYC) checks. This is a legal and anti-fraud requirement, not an optional formality. We may ask for government-issued photo ID, proof of address, and proof of the payment method used. Redemptions can be held until verification is complete and passed. We reserve the right to return funds to the original payment source, to set reasonable redemption limits, and to withhold payment where fraud, collusion, or breach of these terms is suspected. Payment processing times depend on your method and provider.

Play honestly. You agree not to use bots, automated software, external programs, or exploits designed to gain an unfair advantage, and not to collude with other players.

Games are provided by third parties including Betsoft, Bgaming, Evolution, Evoplay, NetEnt, Nolimit City, and Red Tiger. If a game malfunctions, the affected round and any resulting credit may be voided. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses, for interruptions beyond our reasonable control, or for losses arising from your own breach of these terms. Nothing here limits liability that cannot lawfully be excluded.

You must be at least 21 years old to hold an account with us. That threshold is firm, and we verify age during registration and before certain redemptions.

Are you legally permitted to play where you live? That is your responsibility to confirm. Social gaming laws differ across states and localities, and some jurisdictions restrict or prohibit participation. We may block access from any region at our discretion. If we discover that you registered from a restricted area or misstated your age, we may close your account and void associated balances. You agree not to use VPNs, proxies, or other tools to disguise your true location.