Poly Casino Account Verification and KYC Documents
Learn exactly which documents Poly Casino accepts for KYC, how to upload them, how long review takes, and why documents get rejected.
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Updated 2026-09-15
What documents do you need to verify my Poly Casino account?
We ask for three things: a government photo ID, a proof of address, and, where a card or wallet was used, a proof of payment. That trio confirms who you are, where you live, and that the funding method belongs to you.
For ID, a driver's license, state ID card or passport works. For proof of address we accept a recent utility bill, bank statement or official letter showing your name and full address. For payment proof, a card image with the middle digits masked, or a wallet screenshot tied to your funding method, is enough.
Every player at Poly Casino must be 21 or older; the minimum age is set by each state, and on regulated online-casino markets it is 21. Where 18 applies, that covers only lotteries and horse-race betting.
What are the accepted documents by category?
Match the right document to each category to avoid a resubmission. The table below groups what we accept.
| Category | What we accept | Key requirement |
|---|---|---|
| Photo ID | Driver's license, state ID, passport | Valid and not expired |
| Proof of address | Utility bill, bank statement, official letter | Recent, shows full name and address |
| Proof of payment | Card image (middle digits masked), wallet screenshot | Matches your deposit method |
Deposits at Poly Casino start from just 2 USD, and we support Visa, MasterCard, Apple Pay, Google Pay and bank transfer — see the payments page for the full list. Every amount is stated in USD only.
How do I upload my verification documents?
Open your account settings, find the Verification or KYC area, then upload a clear file for each requested category. That's the whole flow — pick the document type, attach the image, submit.
Photograph the full document on a flat surface in good light. Keep all four corners in frame, avoid glare, and never crop off the edges. Accepted formats are the common ones — JPG, PNG or PDF — and the file should be sharp enough to read every line without zooming.
Use the exact name and address on your Poly Casino profile so the details match your paperwork. A mismatch is the single most common cause of a resubmission, so double-check spelling and house numbers before you send.
Frequently Asked Questions
Which documents does Poly Casino accept for ID?
- A valid driver's license, state ID card or passport. It must be in date, with all four corners visible and every line readable.
What counts as a proof of address?
- A recent utility bill, bank statement or official letter showing your full name and address, matching the details on your Poly Casino profile.
Do I need to send proof of payment?
- Yes, where you funded with a card or wallet. Send a card image with the middle digits masked, or a wallet screenshot tied to your deposit method.
How long does verification take?
- Review usually completes within a short window once every requested file is legible. Submitting the full set together is faster than sending files one at a time.
Why do I keep getting asked to re-upload?
- Common causes are blurry images, cropped edges, an expired ID, an out-of-date proof of address, or a name that doesn't match your account. Fix the specific issue and resend.
Should I verify before requesting a payout?
- Yes. Completing KYC early means your first withdrawal isn't held while documents are reviewed.
Do I have to be 21 to verify?
- The minimum age is set by each state; on regulated online-casino markets it is 21. Where 18 applies, it covers only lotteries and horse-race betting.